STEP 1I – THE WHAT IFS

What if I…

Am denied?

You either do not meet the requirements or did not adhere to the application instructions. If you meet the requirements, please try the process again. But this time, make sure you do everything as instructed. 

Do not hear from you?

If you received an email that your application was accepted. The only reason we have not contacted you with further information is because we are still to find a sponsor for your participation in the program. You are in the waiting room; this may take some time. Please be patient.

Cannot sign in?

Did you use the log in details you were provided with after registering on the Sonke app.? In the SMS you received, there is a username and password. Use those details to log in. If you no longer have the SMS and wish to reset your password. Please call our helpdesk for a reset.

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