What if I…

Lose my SIM card?

  • Contact our Support Desk by calling 012 941 1802, emailing, or sending a WhatsApp text to 078 879 8470. Provide the old number and your physical address, or the address of your nearest Pep store for courier purposes.
  • We will do a sim swap on a post-paid card and send it to you. This process may take up to 7 working days.
  • Please remember that sim card replacements will cost you R250.00. Which will be deducted from your next stipend.

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