What if I…
Lose my SIM card?
- Contact our Support Desk by calling 012 941 1802, emailing firstname.lastname@example.org, or sending a WhatsApp text to 078 879 8470. Provide the old number and your physical address, or the address of your nearest Pep store for courier purposes.
- We will do a sim swap on a post-paid card and send it to you. This process may take up to 7 working days.
- Please remember that sim card replacements will cost you R250.00. Which will be deducted from your next stipend.